At BT, customer satisfaction is our first priority. As a matter of fact, it is a key element of our mission statement : "To provide our customers with innovative distribution solutions, driven by service, where our customer satisfaction is our true measure of quality." Here are some examples of what our clients have said about our service delivery. 

Please thank Andrew...

...for Sunday with the re-packaging issue we faced upon leaving CD Power. At the beginning of the trip he brought to my attention the packaging issues and stopped the job until we made the plan to head back and have it cleared up.

He also gave me 2 updates during travel which is fantastic, so I can give the client the same. I understand it's just a trailer load of freight, the job is high profile and how Andrew has conducted himself is great.

If you can pass it onto him soon and look forward to him carrying another load for us mate.

Lewis - Operations Manager (Project Logistics company) July 2017

Just a word of appreciation...

...to all involved in this frustratingly urgent series of movements.  We asked a lot of you in a very short time frame with considerable logistic constraints. [...] 

Your team did an excellent job and, despite one or two inevitable small frustrations, came through with flying colours.  My client was both massively relieved and extremely impressed that everything expected went like clockwork. Of course your managers did a superb job but I would also like them to convey to all the people who did the actual work how much we all appreciated their seamless execution.

Thanks & regards,

Matt - A Resource Logistics customer June 2016

[...] the load into Darwin has been delivered...

...so I just wanted to reach out and send a big thank you to you and your team for making this happen.  

We were under the pump to have this delivered by 31/12 and given the size of the load and the time of the year it was a special effort by Beattie. Thanks mate. Richard - General Manager December 2015

From our customer, great support...

The transport company delivering the reamer exceeded my expectations, arriving early Sunday morning rather than last minute late Sunday afternoon.  A sensational effort by them.  Very much appreciated by the client, please thank them on my behalf. Pleasure doing business with you. Garry - General Manager December 2015

I am pleased to advise this job was executed extremely well...

...and I have been advised by my client that they are highly impressed with the service, reliability, professionalism and appearance of your personnel & equipment after such a long journey. 

They have asked me to express their appreciation and compliments to all for a job well done. 

Thanks again for your great levels of service and professionalism – your efforts assist us in winning ongoing work to all our benefits.

David - Business Development Manager October 2015 

I've always been impressed with the level of service your company provides.

I’ll keep your details on hand should something come along in the future. Rhiannon - Logistics Coordinator  June 2015 

The unloading in Banyo was smooth...

The guys did a fantastic job. Please pass my gratitude to all your people involved in making this delivery successful.  April 2015

I wanted to take this chance to thank you...

... and everyone involved, for the commitment, communication made and assistance throughout this project in meeting our deadline of 07/03/2015.  March 2015

Firstly,...

... can I just say how pleased we have been with the service that Syd and other members of your team have provided to us, and we look forward to working together with you in the future. February 2015

Thanks for the update...

The drivers and Beattie Transport team have been outstanding in helping us with the couple of hiccups along the way. February 2015

We would just like to compliment...

... and pass on our gratitude to your driver Justin on being very professional with a "can do, no problem attitude". He made the process very smooth as we did add on a few things onto the rigs as well, which added to time spent securing everything. Thanks again for a great service.  February 2015

Thanks for the good job you and your driver achieved for us

My client was impressed with the communication and promptness of delivery. January 2015

I cannot thank you and your team enough, ...

... we really rely on you guys and you never let us down! December 2014

I would just like to say on behalf of the Logistics team,

thank you to you and IXL and also to the team at Beattie Transport. After a slow start we really came together and the job has gone like clockwork which has been a great result. The professionalism displayed by the drivers has been second to none, and they have all been fantastic to deal with. Once again thank you and good luck with the supply for our Broken Hill project.  November 2014

Well done!

Please convey APLNG thanks for this to all involved, ensuring that this happened timely and safely. We appreciate the service. This delivery was very positively noted in this morning managers meeting. November 2014

Thank you for your help,

everyone without exception in our Frac team was very impressed at the service level we received especially around the time constraints we were under. We really appreciated it and look forward to providing you with more opportunities in the near future. Thank you again. October 2014

Thank you for your updates/feedback.

Greatly appreciated! It is refreshing to see. Well done. October 2014

I have had extremely positive feedback from my client in regard to this cargo.

The receiver accepted the goods at Wallumbilla on Saturday pm, and because of the very prompt delivery, they have now been able to instal & test the area this cargo was intended for earlier than scheduled while the testers were still on site which will allow them to finish of a few days earlier than originally planned. Thanks to you and the team for the great work.  October 2014

Overall we're very happy with your responses to quotes and advice.

Availability & response times are good to date. The response from your WA team (John Dale & his sidekick whose name escapes me) when we had loading & packing issues for the loads to Miles was excellent. Overall experience & professionalism from Beatties is above & beyond the call of duty.  October 2014

Just a quick note

The small skid we sent to Moomba has been received early this afternoon. I really appreciate the quick response and service with this skid. While most freight we have is only small I'm directing as much as possible through to Beattie because the service level is significantly better than our other options.  August 2014