Yes, there is an initial registration process. You need to enter and verify an email address, enter your personal details, and a company code and driver code. The Company Code will always be "btlog" in lower case, regardless of whether the job is for BT Transport & Logistics or our divisions S&S Freight Services or LDJ Logistics. The Driver Code will be assigned to you by BT staff. For subcontractors, the Driver Code may differ, depending on the number of drivers working for us. Owner-Operators (or single driver working for BT): the Driver Code will be Subcontractor Code, underscore, Subcontractor Code. For example ABCTRU_ABCTRU For multiple drivers from the same subcontractor: the Driver Code will be Subcontractor Code, underscore, Individual Code. For example ABCTRU_JAMES, ABCTRU_MICK, or numeric like ABCTRU_01, ABCTRU_02 To obtain an additional driver code or notify us of changes within your company, please email This email address is being protected from spambots. You need JavaScript enabled to view it.. We have created a detailed downloadable document outlining How To sign up for the Transmate App:

Through our customer portal you can book consignments, see your upcoming and completed consignments and view the images and documents attached to each consignment.

Log into Transmate and click Consignment Note Entry from the menu. Enter a consignment number and fill in the delivery and receiving addresses and contact details. You can save these details for future use by selecting Add/Edit Pickup or Add/Edit Receiver. Then enter the details about the request in the Special Instructions box. Make sure you include what you need transported, how much and any other relevant information.
Note: The bottom row containing the product details is not working as intended at the moment. We are working hard on a fix, but in the meantime please add all delivery information to the Special Instructions box.

Once you the consignment has been completed, log on to Transmate and click List Consignments. Find the consignment you are looking for and take note of the tracking number associated with the booking. Then head to POD Retrieval and enter the tracking number. This will then display all the PODs associated with the booking.

After logging onto Transmate select Photo/Image retrieval from the menu. Enter the consignment number for the job and press find. This will display a list of links to the images and photos relating to the consignment that are not tagged as a POD. If you don't know the consignment number for the booking, use the List Consignments page to search through all your consignments.

Yes! As a company, BT Transport & Logistics and our divisions LDJ Logistics and S&S Freight encourage Contactless Delivery and POD in order to minimise the spread of infections that can be transmitted via touching surfaces. We have a Standard Operating Procedure in place that you can view here.

If you are a BT-accredited subby and have not yet received an email for us regarding Loading Bay, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

If you are not yet accredited with us, contact your local operations team and they can initiate the onboarding process for you.

Click here.